All Courses Customer Support Management
Ticket Management
SLA
V15
Customer Support Management
Unlock the secrets of world-class customer support! This course will walk you through the essential skills and strategies you need to manage support issues effectively using Parsimony's powerful tools to streamline your workflow and deliver outstanding results.
Instructors:
Chermaine
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12 Lessons

Get ready to transform your customer support experience!


Dive into the essential features and best practices for managing support issues, service level agreements (SLAs), support settings, and analytics-driven report using Parsimony's all-in-one system.


By mastering these key concepts, you'll be able to streamline your workflow, meet critical SLAs, and deliver fast and effective support that leaves a lasting impression on your customers.

Course Content
Meet the building blocks of effective customer support! In this chapter, we'll dive into the essential tools that help you categorize and understand your customers' needs, including Customer and Issue Type, which empower you to deliver personalized support experiences and drive customer satisfaction.
Customer
Issue Type
When every minute counts, having the right tools to prioritize and manage your support issues is crucial. Let's dive into these essential tools that help you manage your support issues with precision and speed and meet your customers' expectations.
Issue Priority
SLA
Get ready to streamline your ticket management! In this chapter, you'll learn how to handle customer tickets and fine-tune Parsimony's support settings for peak performance to deliver personalized support experiences that delight your customers.
Issue
Support Settings
Data-driven decisions are the key to delivering exceptional support experiences. Today, let's explore Parsimony's insightful reports that will help identify trends, optimize your support workflow, and make informed decisions that drive continuous improvement and exceed your customers' expectations!
Issue Summary
Issue Analytics
Regular maintenance is essential to preventing issues and delivering exceptional support. Let's explore Parsimony's Maintenance, which helps you stay on top of routine maintenance activities, and dive into Parsimony’s Warranty for tracking serial numbers and processing warranty claims with ease.
Maintenance Schedule
Maintenance Visit
Warranty Claim
Serial No
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